Cookies policy

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you

 

Granting us permission to use cookies

If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

 

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:

  • Some date in the future – Might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time
  • When you close your browser – Called a session cookie, the next time you start your browser these will have vanished
  • Some date in the past – This is how the server asks a browser to remove a previously-stored cookie

 

Our own cookies

We use cookies to make our website work including:

  • Remembering if you have accepted our terms and conditions

There is no way to prevent these cookies being set other than to not use our site.

 

Site improvement cookies

We regularly test new designs or site features on our sites. We may do this by showing slightly different versions of our websites to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website experience.

 

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to to develop our services for you. Our site uses the following analytics programmes:

 

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.

Disabling these cookies will likely break the functions offered by these third parties.

 

Social website cookies

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

 

Turning Cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

 

Notification of change of Privacy and Cookie Policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. Your continued use of any of our websites after changes are posted constitutes your acceptance of these Terms and Conditions.

 

Your acceptance of this policy

By using our sites or social media pages, you consent to our collection and use of information in accordance with this policy. If you don’t agree to this policy, please don’t use our sites or social media pages.

 

How to contact us

If you wish to talk to use about anything in the policy or the information we hold about you please contact us:

(a)   by post, using the postal address 2 Quintet Buildings, Churchfield Road, Walton on Thames, Surrey KT12 2TZ;

(b)   Using our website contact form;

(c)    by telephone, on the contact number published on our website from time to time; or

(d)     by email, using the email address published on our website from time to time.

This Cookie Policy was last updated: May 2018